Refund and Return Policy

Last updated: October 23, 2026

We want you to love your order. If something is not right, here is how returns and refunds work.

Returns

You may return most items within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them and in their original packaging.

How to start a return

Email us at support@swisspresent.com with your order number and the reason for the return.
We will reply with return instructions and the correct return address. Please do not send anything back before we confirm, because returns sent to the wrong address cannot be processed. Please do not send returns to our business mailing address.
Pack the item securely and keep your tracking number.

Return shipping

You are responsible for the cost of return shipping, unless the return is due to our error (a damaged, defective or incorrect item). We recommend using a trackable service, because we cannot refund items that are lost in transit back to us.

Damaged, defective or incorrect items

If your item arrives damaged or defective, or is not what you ordered, email us within 14 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including the original shipping cost, at no cost to you. In some cases we may not need you to return the item.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card company may need additional time to show the refund. Original shipping charges are not refundable unless the return is due to our error.

Items that cannot be returned

Gift cards
Items marked as final sale
Personalized or custom items
Items that show signs of use

Exchanges

We do not offer direct exchanges. The fastest way is to return the item you do not want and place a new order for the one you do.

Cancellations

If you need to cancel an order, email us as soon as possible. We can cancel an order only if it has not yet been processed or shipped. Once an order has shipped, please follow the return process above.

Late or missing refunds

If you have not received a refund after 10 business days, first check your bank account and then contact your card company, since it can take time before a refund is posted. If you still have not received it, email us at support@swisspresent.com.