Where do you ship?
We currently ship within the United States.
How long will my order take?
Orders are processed within 1-3 business days. After that, most orders arrive within 5-12 business days, depending on the item and where it ships from. Items in the same order may arrive separately. See our Shipping Policy for details.
Will my order arrive before Christmas?
We post order-by dates on our site each holiday season. Orders placed after those dates may not arrive by December 25. We cannot guarantee delivery dates, because carriers can be delayed during the holidays.
How do I track my order?
We email you tracking information as soon as your order ships. Tracking can take 1-3 days to start showing updates.
What is your return policy?
You can return most unused items within 30 days of delivery. Please email us first so we can send the right return instructions. Our Refund and Return Policy has all the details.
What if my item arrives damaged or is wrong?
Email us within 14 days of delivery with your order number and photos. We will send a replacement or issue a refund.
Can I change my address or cancel my order?
Email us as soon as possible. We can change an address or cancel an order only if it has not been processed or shipped yet.
What payment methods do you accept?
You can pay with the payment methods shown at checkout. Payments are processed securely, and we do not store your full card details.
How can I contact you?
Email us at support@swisspresent.com or visit our Contact page. We reply within 1-2 business days (Monday to Friday).
Shipping policy
- Where we ship: within the United States.
- Processing time: 1-3 business days (Monday to Friday, excluding public holidays).
- Delivery time: most orders arrive within 5-12 business days after processing, depending on the item, where it ships from and the carrier.
- Shipping costs: calculated at checkout. You see the total before you pay.
- Tracking: we email you tracking information once your order ships. It can take 1-3 days to show updates.
- Multiple packages: items in one order may ship separately and arrive on different days.
- Christmas: orders placed after our order-by dates may not arrive before December 25.
- Problem with a package: if tracking shows no movement for 10 business days, it shows as delivered but did not arrive, or it arrives damaged, email us with your order number and we will make it right.
Read the full Shipping Policy.
Return policy
- Return window: 30 days from delivery, for unused items in their original condition and packaging.
- How to return: email us first with your order number. We will send return instructions and the correct address. Please do not send anything back before we confirm.
- Return shipping: you pay for return shipping, unless the item is damaged, defective or incorrect.
- Damaged, defective or wrong item: email us within 14 days of delivery with photos. We will send a replacement or a full refund, including the original shipping cost.
- Refunds: issued to your original payment method within 5-10 business days after we receive and inspect your return.
- Cannot be returned: gift cards, final sale items, personalized items and items that show signs of use.
- Exchanges: we do not offer direct exchanges. Return the item and place a new order for the one you want.
Read the full Refund and Return Policy.