Shipping Policy

Last updated: October 23, 2026

Where we ship

We currently ship to addresses within the United States.

Order processing

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday are processed on the next business day. During busy periods, including Black Friday and the weeks before Christmas, processing may take a little longer.

Delivery times

After processing, most orders arrive within 5-12 business days, depending on the item, where it ships from and the carrier. Our items ship from partner warehouses, so an order with more than one item may arrive in separate packages and on different days. Delivery times are estimates, not guarantees.

Shipping costs

Shipping costs are calculated at checkout, and you will see the total before you pay.

Christmas orders

We publish order-by dates on our website each holiday season. Orders placed after those dates may not arrive before December 25. Carrier delays are common in December and are outside our control.

Tracking

You will receive an email with tracking information once your order ships. Tracking can take 1-3 days to show updates after you receive the shipping email.

Shipping address

Please check your address carefully at checkout. If you need to change it, email us right away. We can update it only if your order has not shipped yet. We are not responsible for packages sent to an incorrect address entered at checkout.

Delayed, lost or damaged packages

If your tracking shows no movement for 10 business days, your package shows as delivered but you did not receive it, or your order arrives damaged, email us with your order number (and photos if the item is damaged). We will look into it and, where appropriate, send a replacement or issue a refund.

Contact us

Questions about shipping? Email us at support@swisspresent.com. We reply within 1-2 business days (Monday to Friday).