Shipping policy

Shipping Policy

Last updated: October 25, 2026

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Shipping cost

Shipping costs are calculated at checkout, and you will see the total before you pay.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday are processed on the next business day. During busy periods, including Black Friday and the weeks before Christmas, processing may take a little longer.

Delivery time

After processing, most orders arrive within 5 to 12 business days, depending on the item, where it ships from and the carrier. Our items ship from partner warehouses, so an order with more than one item may arrive in separate packages and on different days. Delivery times are estimates and are not guaranteed. Delays can happen because of carrier issues, weather, high order volumes or holidays.

Christmas orders

We publish order-by dates on our website each holiday season. Orders placed after those dates may not arrive before December 25. Carrier delays are common in December and are outside our control.

Tracking

When your order ships, you will receive an email with tracking information. Tracking can take 1 to 3 days to show updates after you receive the shipping email.

Multiple items

Items in the same order may ship separately and arrive on different days. You will not be charged extra for this.

Shipping address

Please check your address carefully at checkout. We cannot be responsible for orders delivered to an incorrect address that was entered by the customer. If you need to change your address, email us right away. We can only update it before your order ships.

Delayed, lost or damaged packages

If your tracking shows no movement for 10 business days, or tracking shows delivered but you have not received your package, email us at support@swisspresent.com with your order number. If your order arrives damaged, email us with your order number and photos. We will look into it and, where appropriate, send a replacement or issue a refund. See our Refund Policy for more details.

Contact us

Questions about shipping? Email us at support@swisspresent.com. We reply within 1-2 business days (Monday to Friday).